Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. You can contact us by email, phone or live chat and we aim to respond promptly. For verification, deposits, withdrawals or security enquiries the team will guide you through each step. If you prefer, raise a ticket and our agents will follow up with clear next actions and expected timescales.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +44 20 7946 2781 |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or anything that needs an explanation or supporting documents. Use a clear subject line so the support team can identify your request, and include up-to-date contact details so they can reach you. If documents are needed, attach them to your message to help avoid delays.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. Simple questions and account requests are usually resolved faster, while more complex cases, such as security checks, KYC or payment investigations, may take longer depending on their nature and required verification. For urgent help contact [email protected] and we will prioritise where possible.
Feedback
We want to hear from you. Send feedback, suggestions, or ideas to help improve the site. Every message is reviewed by our team and used to refine features, offers and usability. Your input helps shape future updates and makes the experience better for everyone. Please tell us what worked, what didn’t, and any ideas you’d like to see implemented.